Effectively maintaining offline assets can be difficult
The majority of assets you are responsible for are likely to be offline and can only be checked periodically to assess their condition. When things go wrong, it is often the customer who reports it first putting you on the back foot. In this scenario, the diagnostic information provided by the customer is limited or non-existent. This means the engineer sent to address the problem needs to spend time carrying out diagnostic work before they get to fixing the fault.
Building and machine management systems cry wolf
Building and machine management systems are not always an effective solution: they are notorious for providing either too little or too many alerts, in doing so, they ‘cry wolf’ where low priority incidents overwhelm more severe issues that need to be dealt with rapidly. The requirement is for better information in a timely manner to schedule work appropriately.