Alarms are too simplistic
Historically, alarms got people’s attention but left them having to find out the cause. Whether it’s a flashing light, buzzer or an obscure fault code they require investigation from a knowledgeable responder. Furthermore, most of the time these alerts are either stuck on a machine or PC in the corner of the maintenance office. So engineers who could be carrying out revenue generating work have to spend time on-site just to check for alarm conditions.
Most management systems are not smart enough
Where building and management systems are used, many are not configured to send alerts so routine service notifications can obscure more serious alerts that require rapid attention. The result is that problems may not be handled in a timely and effective manner.